IMPORTANT: Carefully review the list of common issues below before contacting us for a repair.
Drain & Toilet Clogs
If your toilet backs up due to a clog in the system, your first line of defense is a standard plunger. Use the plunger to push anything lodged in the pipe through.
Most drain clogs are caused by debris being flushed down the pipe. You can prevent this problem in the future by installing drain traps.
You may be able to use a drain cleaning tool (available at most hardware stores) to fish anything stuck out of the pipe.
I don't have electrical power.
My outlets won't work.
If an outlet in your rental property is no longer functioning, first plug in another appliance to rule out equipment failure.
Check the outlet to see if it is a ground-fault circuit interrupter (GFCI). These protectors might cause the outlets to switch off. Reset all GFCI outlets that are connected to that circuit (may be separate rooms).
If you overload the electrical circuit in your rental property, you may need to reset the breaker. Locate yours and ensure the lever is in the ON position. To reset the breaker switch it completely to the “OFF” position and then return it to the “ON” position. Be careful not to overload the circuit again, as this could be very dangerous.
I don't have power anywhere.
Are you completely without power? First, verify that you're the only home affected in your neighborhood. Power cuts are often due to failures with the electrical grid, which can be caused by inclement weather, downed lines, or scheduled outages.
If you are the only home affected, call your utility provider to make sure there is no problem with your account.
I don't have hot water.
If you don't have hot water, locate your heating tank and check the control panel. Attempt to modify the settings if anything seems amiss. If you have a gas water heater, check that the pilot light is lit.
If you do make any changes, wait at least 20 minutes before testing the water temperature again. This will give the heater adequate time to heat.
My furnace isn't working.
If the climate control system in your property doesn't seem to be working, check the settings on your thermostat. It's surprisingly easy to change the settings accidentally, which may cause the system to turn off.
If your thermostat is at the right temperature, call your utility company to make sure your account is current.
My maintenance issue is an emergency.
In a true emergency situation, call 911 for professional help. For maintenance emergencies, call our office.
Still having problems? Get in touch with us using the request form below. If this is an after hours maintenance emergency, please call 855-559-5525.
Log in Now
Make a repair request by clicking "Submit a Repair Request" and logging in to your tenant portal. Please include as much information as possible.
Create a new account inside the maintenance portal; simply click "Submit a Repair Request" and then “Request Access” to get started. If you need help signing in, call us: 360-535-8104.